Full name / Mr.Hassan Abdullah Mousa Khaleel. Deat born 1981 cicil statuse Married Nationality Naigerina / Mobil +966 561518365 E-mail hassaan-81@hotmail.com
EDUCATION kano state college off arts science -Diploma in English Educaion.
apirl 18/2005./International computor Derving Liccence ( I C D L) 08/04/2007.
WORK HISTORY.01-2007 FEDEX SMSA EXPRESS.
Lieensee of Federal Express Corpration.Logistics Manager.

OBJECTIVE

An innovative and experienced logistics and distribution management professional, adept at evaluating situations and leading change. In addition, a detailed, results oriented team player with exceptional leadership, interpersonal, supervisory and managerial skills.

Searching for a position relevant to my profession in any government or firm that can use my services based on my educational qualifications & my extensive experience.

WORK HISTORY

01. 2007 - PRESENT Station Manager
FEDEX (SMSA EXPRESS)
Licensee of federal express corporation transportation co. ltd

Overseeing the operations by ensuring all packages are correctly received, sorted, and delivered undamaged within the predefined service commitment standard times; monitoring all station operation schedules (Stations, Station-Customer Points); and verifying a high-level of coordination between regional operational facilities and other Hubs.

• Supervise the station’s pickup and delivery (PD) operations within the station’s area to ensure delivery of shipments within committed time.
• Ensure compliance with standard procedures.
• Monitor daily Station performance reports and acts upon areas which require problem solving and improvement.
• Verify account of all shipments received in station by end of the day.
• Ensure all pickups completed before the customer closing time.
• Allocate couriers effectively and efficiently to business zones within the station’s area ensuring that all customer points are reached.
• Verify resolution of Customers (Customer Service / Sales Department) queries/complaints.
• Complete and resolve End of Business Day Reports.
• Arrange for and follow up on Special Delivery / Pickup requests.
• Analyze couriers’ routes for adjustments.

01. 2007 - PRESENT Station Supervisor
FEDEX (SMSA EXPRESS)
Licensee of federal express corporation transportation co. ltd

Monitoring and supervising the input, movement, processing/sorting, and output of various functions of the station within the region to ensure a high level of service quality.

• Follow up on couriers for delivering shipments aggressively.
• Receive calls, queries, mails, tickets from customer services and other internal customers.
• Supervise the dispatcher in case of any issue in scheduling.
• Manage same day delivery operations by arranging overtime based couriers (overtime for late shift).
• Coordinate transportation of held packages to retail stations for the customers who want to pick them up.
• Verify shipments are received from respective Hub according to the standard operating procedure.
• Certify remittances are submitted through the accountant by couriers the same day of collection.
• Guarantee important pickups after 5 pm can be arranged with the available couriers.
• Ensure that shipments are urgently delivered to the destinations by arranging for the overtime based courier (For late shift).
• Handle walk-in customers’ complaints.
• Monitor attendance and Overtime.

01. 2007 - PRESENT Contact Center Agent
FEDEX (SMSA EXPRESS)
Licensee of federal express corporation transportation co. ltd

Receiving calls from customer and resolving problems, serving as reverse pickup agent for both domestic and international shipments, quoting price for inbound shipment, and advising recipient of required paperwork for inbound international package per customs requirements.

• Provide quotation to customers and update status of pickup request, based upon origin updates through system for international and email updates from origin for domestic reverse pickup request.
• Follow up with the concerned department, depending upon the nature of the issue..
• Respond to all international and domestic customer inquiries by phone.
• Remain current on all Features of Service, products, automation, marketing promotions, and international customs regulations.
• Notify clients of changes to routes.
• Update system with all job-related information.
• Provide additional administrative support for the department.
• Arrange bookings for inbound and outbound shipments.
• Resolve customer queries and complaints by providing resolution for all shipping needs and requests; manage RPD/RPI Trace.
• Prepare SFR / DSFR report.
• Perform other assignments as required.

01. 2007 - PRESENT Courier Priority
FEDEX (SMSA EXPRESS)
Licensee of federal express corporation transportation co. ltd

Sorting, delivery, and pickups of light weighted shipments to and from clients. Fully understand, drive and promote SMSA vision, culture and values.

• Scan shipments
• Handle shipment (both pick up & delivery)
• Ensure proper completion of Proof of Delivery as per procedure.
• Perform successful pickup and package scan.
• Perform pickup exception.(If Applicable)
• Make label and routing code for International shipments.
• Increase business from clients.
• Ensure remitting of Remit daily cash collection before end of shift/close of business.

07. 2006 – 01. 2007 HUAWEI
Huawei Technologies Co. Ltd.
Sub coordinator in mail room 5 months

01.2006 – 07.2006 KING’S PRIVATE AFFAIRS ROYAL PALACE
Support Private Affairs

EDUCATION & QUALIFICATIONS

Kano state college off arts science –Diploma In English Education :April 18/ 2005.
- International Computer –Deriving license –( I C D L ) 08 /04/2007
- Certificate of Achievements – The package Acceptance Training Course from 01/2008 to 03/01/2008
- Certificate of Achievements – SMSA strtegic workshop – on the 1st ofJuly 2011
- Certificate of Achievements – SMSA four point leads to the futures Seminar on the 15th June 2010
- Certificate of Attendence – Ministry of islamic affairs and charity Society of memorization of the koran August 01/2009

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APPRECIATION CERTIFICATES & EMAILS FROM TOP MANAGERS

31 March 2008 from Mr. Omar Tanael
Operations Manager – FEDEX (SMSA EXPRESS)

02 February 2011 from Mr. Fakhar Alam
Station Operations Manager – FEDEX (SMSA EXPRESS)

31 March 2008 from Mr. Amador Gallardo
Regional Operations Manager – Central Region FEDEX (SMSA EXPRESS)

24 May 2011 from Eng. Majed AlEsmail
Deputy Managing Director FEDEX (SMSA EXPRESS)

我为什么加入 Couchsurfing

Find good friends

音乐、电影和书籍

Work and honesty adventurer

我做过的一件不可思议的事情

Look for happiness

教，学，和分享

Share for nice people & life experiences.

我可以与沙发主分享些什么

Something beautiful can benefit -Travel, tourism and Education.

我游览过的国家

Thailand

我居住过的国家

Saudi Arabia